Frequently Asked Questions 

  1. What is AGNEO? 

AGNEO is a platform that offers unique and handcrafted artisanal jewelry from all over the world. We are dedicated to showcasing the beauty and diversity of jewelry-making techniques from different cultures and regions. 

  1. How can I browse products on AGNEO? 

You can browse products on AGNEO by visiting our website and using our search filters to find the specific type of jewelry you're looking for. You can also browse our collection by category, price range, and other filters. 

  1. What is the quality of AGNEO products? 

At AGNEO, we are committed to providing the highest quality of handcrafted artisanal jewelry. We work closely with our artisans to ensure that each piece is crafted with care and attention to detail. Our products are made using only the finest materials, and we stand behind their quality. 

  1. How can I place an order on AGNEO? 

To place an order on AGNEO, simply add the product(s) you wish to purchase to your cart, and proceed to checkout. You will be asked to enter your shipping and payment information, and then your order will be processed. 

  1. How long does it take to receive my order? 

We typically ship orders within 1-2 business days, and delivery times vary depending on your location. Most orders within the US are delivered within 3-5 business days, while international orders can take up to 2-3 weeks. You will receive a tracking number via email once your order has been shipped. 

  1. What is your return policy? 

We offer a 14-day return policy for all products purchased on AGNEO. If you are not satisfied with your purchase, you can return it for a full refund or exchange. Please refer to our Shipping and Returns policy for more information. 

  1. What is your customer support email? 

Our customer support email is support@agneo.ai. You can reach out to us at any time with questions or concerns regarding your order, shipping, returns, or any other issues you may encounter. Our team is dedicated to providing excellent customer service and will respond to your inquiries as soon as possible. 

  1. How do I know if a product is in stock? 

All products on our website are in stock and available for purchase, unless otherwise indicated. If a product is out of stock, it will be indicated on the product page, and you will not be able to add it to your cart. 

  1. Do you offer gift wrapping? 

Yes, we offer gift wrapping for an additional fee. You can select the gift wrapping option at checkout and we will wrap your purchase in our signature AGNEO gift box. 

  1. Do you offer international shipping? 

Yes, we offer international shipping to most countries. Please refer to our Shipping and Returns policy for more information on international shipping rates and delivery times. 

  1. How do I know if my order has been shipped? 

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your package and see its estimated delivery date. 

  1. How do I care for my AGNEO jewelry? 

We recommend storing your AGNEO jewelry in a cool, dry place when not in use, and avoiding exposure to moisture or direct sunlight. To clean your jewelry, gently wipe it with a soft cloth and mild soap and water. 

  1. Do you offer custom orders? 

Yes, we offer custom orders for certain products. Please contact our customer support team at support@agneo.ai for more information on custom orders