Shipping and Returns Policy
We offer standard shipping on all orders within the continental United States. Orders are typically processed and shipped within 1-3 business days, and delivery times vary depending on the shipping method selected at checkout. Please note that some items may require additional processing time due to their handmade nature.
If you need expedited shipping or have any other special requests, please contact us at [insert email] and we will do our best to accommodate your needs.
We currently do not offer international shipping, but we hope to expand our shipping capabilities in the future.
At AGNEO, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 7-day return policy from the date of purchase.
To be eligible for a return, the item must be in its original condition and packaging, with all tags attached. Please contact us at [insert email] to initiate the return process.
Once we receive your returned item, we will inspect it and issue a refund to the original form of payment. Please note that shipping costs are non-refundable, and you will be responsible for any return shipping costs.
If you would like to exchange an item for a different size or style, please contact us at [insert email] and we will be happy to assist you. We offer exchanges within 30 days of the original purchase date.
To be eligible for an exchange, the item must be in its original condition and packaging, with all tags attached. Once we receive your item, we will process the exchange and ship out the new item within 1-3 business days.
Please note that shipping costs for exchanges are the responsibility of the customer.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us at [insert email] within 48 hours of delivery to initiate the return or exchange process. We will cover the cost of return shipping and will either issue a refund or send a replacement item, depending on your preference.