Onyx, Pink Quartz & Pearl Drop Earrings

Shipping Policy 

We offer standard shipping on all orders within the continental United States. Orders are typically processed and shipped within 1-3 business days, and delivery times vary depending on the shipping method selected at checkout. Please note that some items may require additional processing time due to their handmade nature. 

If you need expedited shipping or have any other special requests, please contact us at [insert email] and we will do our best to accommodate your needs. 

International Shipping 

We currently do not offer international shipping, but we hope to expand our shipping capabilities in the future. 

Return Policy 

At AGNEO, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 7-day return policy from the date of purchase. 

To be eligible for a return, the item must be in its original condition and packaging, with all tags attached. Please contact us at [insert email] to initiate the return process. 

Once we receive your returned item, we will inspect it and issue a refund to the original form of payment. Please note that shipping costs are non-refundable, and you will be responsible for any return shipping costs. 

Exchange Policy 

If you would like to exchange an item for a different size or style, please contact us at [insert email] and we will be happy to assist you. We offer exchanges within 30 days of the original purchase date. 

To be eligible for an exchange, the item must be in its original condition and packaging, with all tags attached. Once we receive your item, we will process the exchange and ship out the new item within 1-3 business days. 

Please note that shipping costs for exchanges are the responsibility of the customer. 

Damaged or Defective Items 

If you receive a damaged or defective item, please contact us at [insert email] within 48 hours of delivery to initiate the return or exchange process. We will cover the cost of return shipping and will either issue a refund or send a replacement item, depending on your preference.

At AGNEO, we pride ourselves on the quality and craftsmanship of our gold and silver jewelry. With proper care, your pieces can last a lifetime and be passed down for generations to come. Follow these tips to keep your jewelry looking its best. 

• Storage: Store your jewelry in a clean, dry place. Keep each piece separate to avoid scratches and tangles. We recommend using a jewelry box or pouch to protect your pieces from dust and moisture. 
• Cleaning: Over time, your jewelry may collect dirt, oils, and other substances that can dull its shine. To clean your gold or silver pieces, use a soft-bristled brush and mild soap and water. Gently scrub the piece, rinse with water, and dry with a soft cloth. Avoid using harsh chemicals or abrasive materials, as these can damage the metal and gemstones. 
• Maintenance: Periodically inspect your jewelry for signs of wear and tear. Check clasps, prongs, and other components to make sure they are secure. If you notice any damage, bring your piece to a trusted jeweler for repair. 

• Wearing: While gold and silver jewelry are durable, they can still be damaged by everyday wear and tear. Avoid wearing your jewelry during activities such as sports or housework, as these can cause scratches, dents, and other damage. Also, remove your jewelry before showering or swimming to avoid exposure to harsh chemicals and chlorine. 
• Special care for gemstones: If your jewelry includes gemstones, take extra care when cleaning and storing. Some gemstones are more delicate than others and require special care. Consult with a jeweler or do research on the specific gemstone to learn the best care practices. 

By following these tips, you can ensure that your AGNEO gold and silver jewelry stays beautiful and brilliant for years to come. If you have any questions or concerns about caring for your jewelry, please don't hesitate to contact us at support@agneo.ai.